Walk into a major American casino and you are stepping into more than a gaming floor. You are entering a carefully crafted world of hospitality where every smile, complimentary drink, and personal greeting is designed to make you feel like a VIP. In the United States, casinos have turned customer service into a true art form, blending showmanship, psychology, and professional hospitality to create unforgettable guest experiences.This culture of service is not an accident. It is the engine that p [...]